Contact Us
We understand that sometimes you may need assistance with your account, a technical issue, or require guidance on our services. At Paddy Power Games, we strive to provide an exceptional customer experience through various support channels.
Customer Support Availability
Our support team is available to assist you via email and phone during regular business hours. We also have a comprehensive help centre that provides answers to frequently asked questions, ensuring you can find solutions quickly and easily.
Our team will be happy to assist you as soon as possible.
Live Chat Support
We offer live chat support for quick queries and general information. However, if you have a specific issue with your account or need in-depth assistance, please use the email address provided above for more detailed help.
To access our live chat feature, click on 'Help' at the bottom of any page within the app or website.
Email Support
Our team will respond to your inquiry as soon as possible during business hours. Please note that for verification purposes, we may require you to verify your account before assisting with specific issues related to gameplay or bonuses.
Help Centre and FAQs
Our help centre is a treasure trove of information, covering everything from basic questions about the app to troubleshooting guides for technical issues. You can access it through our website or within the mobile app by navigating to 'Help'.
We encourage you to visit the help centre first as many answers are readily available there.
Verification and Account Help
For verification-related inquiries or assistance with your account, please reach out to us via email. We will be happy to guide you through the process.
Responsible Gambling Assistance
If you have concerns about responsible gaming or wish to discuss self-exclusion options, we strongly advise reaching out directly by phone or using our email address above.
In addition to our direct channels, please note that GAMSTOP is a UK-specific service for self-exclusion. For Ireland and other territories, links are provided in the 'Help' section of your account.
Technical Support
For technical issues related to gameplay or software updates on either desktop or mobile devices, please visit our help centre first as most questions and answers can be found there.
We operate in the Republic of Ireland, UK, Isle of Man, Gibraltar, Guernsey, Jersey, Malta, with English being primarily supported. Support is available Monday to Friday during regular business hours (not specified) and we aim to respond promptly to all inquiries within this time frame, but please note that response times may vary due to operational volume.
Mobile and Desktop Support Accessibility
Our mobile app and website are designed for seamless access across various devices and browsers. We ensure our platform is compatible with a wide range of devices and operating systems.
We appreciate your business and look forward to assisting you soon.
